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I have been purchasing Hanes Panties and other products for many, many years. So has my husband. I will keep this complaint focused solely on Hanes Her Way Hi Cut Panties. I bought a package a little over a year ago, and the elastic went on them in addition to the sizing being way off. I called to complain and was given a hard time. Finallly, they agreed to a refund. I have made the same mistake a second time by purchasing this underwear again, believing the advertisements that they are "new and improved". They are not.

When I called Customer Service again, I was treated badly. I was told I could return them and get a refund BUT, in the future to return all my purchases to the retailer. We all know that retailers are only good for a 30 day refund period. Often they will not accept an opened package of panties, understandably. The panties this second time around were no better than last year. I also bought the hanes shorts for men and had to throw them out because Hanes had outsourced this product. They gave me another number to call about the fact that the stamp they used showed on the OUTSIDE of the mens shorts. No one answered at the number they gave me and Hanes refused to help me. I took a loss on that one.

I will Never again buy anything that Hanes makes. Neither will my husband.

Hanes makes a poor quality panty and then blames the consumer? They either stand by their so called Guarantee or they do not.

Note: I finally realized why the underwear is so poorly made. They are using 3rd world countries to make them. So after over twenty years of doing business with Hanes, I am done.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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