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My name is Dawn Mirielle Greene and the metal bar at the bottom of my right side cup came a loose was extremely pain full and hard to get all of the way out because I am partially handicapped. This just happened last night and because I no longer have a lap top, nor...
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#1119767
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I HAD PURCHASED THE HANES X-TEMP MICRO LOW RISE BRIEF, I HAVE NEVER HAD A PROBLEM WITH UNDERWEAR UNTIL NOW. I HAVE WASHED THESE 3 TIMES AND WORE THEM THREE TIMES, MY INNER THIGHES BREAK OUT AT THE PANTY LINE AND I ITCH ALL DAY. I CAN ONLY WEAR THEM I DAY A WEEK I NEED...
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1.0
#1115099
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I bought Hanes sweatpants online TWICE! First four pairs ('petite') fit--except they had 34 inch inseams. So when the same item was advertised with 29 inch inseams, I ordered five pairs and designated the originals as give-aways. EXCEPT: the shorter ones turned out to...
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1.0
I liked
  • Price was good
#1114324
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Hanes - Bugs in The Panties and unraveling

Hanes
#1120849
I bought a package of hanes womans briefs and they kept unraveling and had bugs in them . Little black specks of bugs .I was so grossed out
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Hanes - Men’s briefs will not support jewels

Hanes
#1118631
2.0
Details
Purchased a 7 pack men’s briefs at company store. Initial washing. No support at legs. Jewels allowed to escape. Store has “no return” policy. Crap product.
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Advertised vs Delivered
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Hanes - Men’s Waist band lose Elastic

Hanes
#1115974
1.6
Details
Elastic in men’s underwear lost its it’s strength after just a few months. were purchased back in July for three week vacation
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Hanes - Poor quality briefs ,waist band is useless,

Hanes
#1111586
1.3
Details
Underware not worth buying,cheap,poor quality!!!
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Customer service has gone down hill! I received 2 pain of panties. After wearing 1 day they developed holes. I contacted customer service who told me I didn't have to return them and let them know what they were and if I wanted them replaced or returned. I copied my...
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2.2
I didn't like
  • Bad customer service
#1112121
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I've been a Hanes customer for years & placed an order last month, rec'd order confirmation with order # etc. Since then, nothing. No shipping notice, no tracking number, zero. I can't even login because it tells me that my email address is wrong, which is isn't, it's...
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2.7
I liked
  • Price was okay
I didn't like
  • Not getting what i ordered
#1110261
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Ordered 2 pairs of white socks. Received 1 pair of black socks. Tried for 2 days to get thru to customer service on the phone and after 45 minutes gave up. First email to customer service was ignored. The second email advised me to send the socks back at my expense....
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1.3
I didn't like
  • Bad customer service
#1101023
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I ordered two tees which supposedly were "in stock". I used paypal and they paid Hanes immediately. It is going on 5 days later and tees are still "in process". I never have this problem with Ebay, Amazon or Walmart.com. They ship right away or let me have option to...
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#1100304
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Ordered clothing on August 20, 2017. Still not shipped on August 27 Customer service says "system conversion" is causing delays - should have said so when giving shipping timeline upon ordering.
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Anonymous
PJ 43

Evidently their conversion issues continue. I ordered 5 shirts on September 4. Today is October 8th and I have received nothing. Their Customer Service Department’s response...

Anonymous
KL

Have the same issue. I placed an order on 8/17/17. Order status has consistently said they are doing inventory and there will be a "slight delay" in shipping. Upon seeing this...

#1092933
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I recently bought a pack of Hanes men's briefs and after a few uses/washes, the waist elastic went limp. The elastic was so limp that the briefs would actually slide down off me INSIDE the pants I was wearing! I had gone to the grocery store and felt the brief falling...
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Anonymous
Reggie

I've had the same problem, the elastic is sub par.

Anonymous
A from Texas

I've noticed that the quality of the waist band elastic in the Hanes briefs have gone down since they started the tagless product line. After a few washings the elastic is li...

#1088262
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Contact Hanes

Mailing Address:
Hanes.com
P.O. Box 6088
Bethania, NC 27010
Phone:
(800) 503-6702
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I was unable to track my order on the internet, receiving the same message "status unavailable." When I contacted Hanes customer service I was told the supervisor Mr. Donnell will call me. Needless to say he never did, nor did I receive a response to my e-mails. Hanes...
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#1076539
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