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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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I've been a Hanes customer for years & placed an order last month, rec'd order confirmation with order # etc. Since then, nothing.

No shipping notice, no tracking number, zero. I can't even login because it tells me that my email address is wrong, which is isn't, it's the same email address the confirmation email was sent to & that I've used for years. Tried to call, stayed on hold for 15 minutes & was cut off. Finally called another number for Hanes & the CSR said that back in August they had a system conversion & that orders had been delayed & backed up since then.


Then they should have stopped taking orders if they knew they would be unable to fulfill them in a timely manner. Failing that, customers with pending orders should have been sent an email about the delay.

Review about: Hanes Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I liked: Price was okay.

I didn't like: Not getting what i ordered.

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